Voy Travel Privacy Policy and Notice

Effective Date: June 15, 2018

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Voy Travel Inc. and our affiliated companies (collectively “Voy”, “we”, “our” or “us”), respect your privacy. This Privacy Policy and Notice (“Policy”) outlines the information Voy collects from visitors to our websites, mobile applications and other online services (collectively, the “Site”). We collect the information in an effort to support and further our relationship with our members, potential customers and business partners, including providing you with requested information and/or products or services. This Policy also describes the personal information and other data we may collect about you, how we may use, store and disclose that information and the choices you can make about how we collect and use your information.

Voy encourages you to read this Policy before using the Site or submitting any personal data. Your use of the Site signifies your agreement to our processing of personal data as described in this Policy and that you agree to all of the terms of this Policy. If you do not agree with our policies and practices, your choice is to not use the Site. This Policy may change from time to time and your continued use of the Site after we make changes to this Policy is deemed to be acceptance of those changes, so please check this Policy periodically for updates.

If you have questions about this Policy, please contact us at support@voytravel.com.

Privacy Policy and Notice Highlights

Information Collection

We gather the following information related to your use of the Site, all of which is described in further detail later in this Policy:

Uses and Retention

We use sensitive billing information (such as cardholder name, credit card number, and expiration date) for the purpose of charges you incur for our services. We use other information about you for the following general purposes: to provide you with the products and services you request; to manage your account, including processing bills and providing notifications; to communicate with you in general; to respond to your questions and comments; to measure interest in and improve our products, services, and Site; to notify you about special offers and products or services that may be of interest to you; to otherwise customize your experience with the Site; to reward you as part of any reward and recognition program you choose to join; to solicit information from you, including through surveys; to resolve disputes, collect fees, or troubleshoot problems; to prevent potentially prohibited or illegal activities; to enforce our Membership Terms; and as otherwise described to you at the point of collection.

Disclosure of Information

We may share your personal information and other information we collect with the following entities: (a) our corporate affiliates; (b) business partners with whom we may jointly offer products or services; (c) our suppliers, service providers and third party vendors who provide services or functions on our behalf, including credit card processors, customer service, marketing, and fraud prevention; (d) legal advisors, regulators and law enforcement; (e) others entities if there is a change of control or otherwise with your consent; (f) ad networks and referring websites; and (g) companies in the mobile app industry.

Your Choices for Controlling and Accessing Your Information

If you are a registered user or member, you can update your account information by logging in. You may be able to control technical information we receive from your device or browser (such as cookie or location information) by modifying your browser or device settings. You may opt-out of receiving promotional emails from us by following the link included within such messages.

Contact Us

You may contact us with questions or comments regarding our privacy practices as follows:

Voy Travel Inc.
1408 Third Street Promenade Suite 300
Santa Monica, California 90401

Email Address: support@voytravel.com

Privacy Policy and Notice Provisions

Information Collection

We may collect information about your interactions with us or others, including personal information. We may collect and retain any information which you or your devices provide to us when you visit our Site.


You do not need to register an account with us in order to browse our Site, although certain services and functionality may only be available to our registered users. If you register for an account, we may collect information you choose to give us, such as your first and last name, home or other physical address, email address, zip code, telephone number or other contact information, employer or corporate affiliation. By interacting with us with us, we additionally learn information about your transaction details and history. When you make a purchase or communicate with us, we may learn details about you such as: travel plans, disability or health information (such as may be required to provide accommodations or to provide assistance in case of a health incident during a trip), emergency contacts, dietary restrictions, weight information, gender and date of birth, age or age-range, redress number, travel preferences, purchase information, and other information relating to your travel.

We may additionally gather information required to verify your identity, conduct a background check, or comply with government-mandated security requirements. This information may include your social security number, country of origin, passport, driver’s license, known traveler number, or other government-issued identification.

Information Relating to Your Requests

We gather information you provide when you contact us, if you respond to or click on links in messages we send you, or if you review or comment on our products or services. Details of how you can opt-out of receiving promotional communications from us are detailed in the section headed “Your Choices” below. If you choose to participate in activities such as questionnaires, surveys, or product reviews, Voy will collect the personal information that you provide.

Social Media Information

Our Site may embed plugs-ins, widgets or other apps of various social media platforms, such as Facebook, Twitter, LinkedIn, Pinterest, Instagram, and YouTube. An example of such a plug-in is Facebook’s “Like” button. By including these plug-ins, widgets, or other apps on our Site, your internet browser may make a direct connection to the social media platform’s service and may share with the social media platforms information such as that you have visited our Site.

Voy may have a presence on social media platforms such as Facebook, Instagram, Twitter, and LinkedIn. Your participation with the services provided on social media platforms is voluntary. If you have an account with these or other third party social media platforms, we may receive additional information from that platform about you, such as your user name, stated location, date of birth, profile information, and interactions you have had on that third party social media platform. The personal information we may have access to vary by social media platform and may be controlled by privacy settings on that platform and your choices.

Information From Other Sources

We may obtain information about you from partners and other third parties. This information may include information about your use of this Site or our services (including travel details provided from a third party, such a carrier, car service, or hotel), your use of other websites, your interests and preferences and other information about you or your household. We may combine the information we obtain from third parties with information that we have collected about you. We may receive information from government regulators, or from third parties we use to conduct background checks.

Mobile Information

We may collect additional information from you if you access our Site through a mobile device (e.g. your unique device identifier, device’s operating system, mobile carrier, location or GPS/geolocation). We may collect information necessary to send you push notifications, SMS text or other mobile messaging.

Technical Usage Information

When you visit our Site, we collect usage information sent to us by your computer, mobile, or other access device that tells us how you are using the Site (“usage information”).We use tracking technologies (including cookies (including cookies stored in HTML-5), web beacons/GIFs, embedded scripts, e-tags/cache browsers) to collect usage information.

We may also collect password information from you when you log in, as well as computer and/or connection information. During some visits we may use software tools to measure and collect session information, including page response times, download errors, time spent on certain pages and page interaction information.

Geolocation Information

When you visit the Site, we may collect information about your specific location (such as GPS or similar precise location information).

Uses and Retention

We and others acting on our behalf may use the information we gather to operate our business, including managing our Sites, and for other purposes as allowed by law.

Operate Our Business and Site

We may use the information collected to (i) operate our Site and services; (ii) provide services, support and assistance that you request, or attempt to resolve complaints; (iii) personalize your experience by providing content on the Site, including targeted messaging or advertising that we believe may be of interest to you; (iv) improve the Site or our services, including developing new products or services; (v) provide you access to your account, and otherwise operate our business.

Analyze and Aggregate Information

We use the information we collect to analyze the use of our Site and services, and to help us understand user behavior better. In addition, we may aggregate information about our users and prepare aggregated reports. In addition to analyzing Site usage information, we may analyze ad conversion events, or click-thru information related to emails or messages.

Advertising and Promotions

We may use the information we gather to offer, provide, or personalize products and services from us and third parties, and for other promotional purposes. For example, we may customize content, advertising, promotions and incentives to reflect your preferences, interests, or prior interactions with us and others. From time to time, we may operate sweepstakes and other special promotions, or offer special rewards or other incentive programs. We may also send you offers on behalf of selected affiliates.

Other Communications

We may use your information to contact you through telephone, text, push notification, email, direct mail, or via other means as permitted by law.

Prevent Fraud and Meet Legal Requirements

We may use and share the information we gather to protect and enforce our rights and those of our partners, affiliates, customers and members of the public, including preventing fraud, theft, and injury to you, us or others. We may use and share the information we gather to comply with legal requirements, legal process, and legal advice, and as required by government regulators.

Storage and Retention

We may use third party companies to manage collation, processing and storage of your personal information and sensitive personal information on our behalf. These companies are carefully selected and screened to ensure maximum protection of your security and privacy. We will retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.


Information collected on the Site may be shared in the following ways:

We may share the information we collect about you with the Voy corporate family, our affiliates and subsidiaries. The information may be disclosed to: (i) provide joint content and our services (e.g., registration, transactions, analytics and customer support); (ii) help detect and prevent potentially illegal acts, violations of our policies, fraud and/or data security breaches; and (iii) develop new services and otherwise guide decisions about our or a third-party’s products, sites, applications, services, tools and communications.

Members of our corporate family may use this information to send you marketing communications. You will have the opportunity to opt-out of marketing email communications.

We may share information with third party service providers who help us operate our business or provide services to us or on our behalf, including airlines or hotel operators. We may also share information with third parties to help us promote our products and services, or to help us customize advertisements, offers, or other communications to you. We may share information with companies in the mobile app industry (such as carriers, operating system and platform developers, and app stores). On occasion, our business partners may offer you additional products or services that may be of interest to you.

If you purchase or use our products or services through a program sponsored by a third party, we may share your information with that third party, such as an employer or other group.

We may share information with third parties if you consent.

We may share information with our regulators, law enforcement, governmental agencies, or other authorized third-parties as required by law, in response to requests relating to a criminal investigation or alleged illegal activity, or to prevent fraud or injury to you, us, or others. These disclosures may include disclosures to perform charge verifications or to report or collect debts. We may share your information with third parties in response to a subpoena, other legal process or advice, and/or as permitted by law.

Security regulations related to travel may require us to share information about your identity, travel plans, travel history, and other information with regulators, law enforcement, and security personnel in the U.S. or other countries.

We may share information we have gathered in connection with the sale or merger of all or a part of our business or the transfer of assets.

We may share information with analytics companies and advertising networks, including those that provide Data Technologies on our site. On the Site, we may work with third-parties to serve advertisements, provide us with data collection, reporting, ad response measurement, site analytics, assist with delivery of relevant marketing messages and advertisements.

These third-parties may view, edit or set their own tracking technologies/cookies. The use of these technologies by these third-parties is subject to their own privacy policies and is not covered by this Notice. They might also obtain information about other applications that you have downloaded to your mobile device, the mobile websites you visit and other information about you or your device in order to analyze and serve targeted advertising on the Site and elsewhere.

You may limit and control the information provided to us in a number of ways. You may not be able to use all features of our Sites if you limit the information you share with us.

You may unsubscribe from promotional emails from us by following the unsubscribe link included in each such email. You may not opt-out of administrative emails (for example, emails about your transactions with us) for your registered account. You can opt out of text messages from us by replying to a text from us with “STOP.”

Your browser and your device may provide you the option to limit the use of cookies or other Data Technologies. You should consult documentation for your browser or device for more information. Your mobile device or mobile carrier may provide options that allow you to prevent sharing geolocation information or other information with us (such as information used to operate advertising networks or identify your use of our Site across devices).

You should consult your mobile device’s settings or contact your carrier for more information about understanding and exercising these options. However, depending on the technical manner in which your carrier or device implements those options, those options may not effectively limit advertising or other tracking, or change how your device is identified by Voy.

You may opt-out of all continuing collection of information from our mobile app by uninstalling that application from your mobile device. However, this will not restrict information collected from our website if you access our website from your mobile device.

You may be able to prevent social media platforms from sharing information with us by not using such platforms or by modifying your privacy settings on such platforms. You should review the privacy and other policies of such platforms to understand how they may share your information with us, and how you can limit that use.

For more information about certain third-party advertising networks who may operate on our Site and your ability to opt-out of certain targeted advertising, please visit http://www.networkadvertising.org/choices/. Opt-outs may not apply to all advertising or all kinds of promotional messaging. Opting out may not prevent the collection of usage data for certain purposes (e.g., research, analytics and internal online services operation purposes).

Registered members can review and change personal information at any time by accessing their accounts on the Site. You should promptly update your personal information if it changes or becomes inaccurate.

We may retain some information from closed accounts so that we can comply with law, prevent fraud, assist with investigations, resolve disputes, analyze, or troubleshoot programs, enforce our Terms of Use, or take other actions permitted by law. Likewise, if your account or membership is terminated or suspended, we may maintain some information to prevent re-registration.

As required under California law, residents of the State of California may request a list of all third-parties to which our Site has disclosed certain personal information (as defined by California law) during the preceding year for those third-parties’ direct marketing purposes.

If you are a California resident and want such a list, please contact us at support@voytravel.com, or at:

Voy Travel Inc.
1408 Third Street Promenade Suite 300
Santa Monica, California 90401

For all requests, you must put the statement “Your California Privacy Rights” in the body of your request, as well as your name, street address, city, state, and zip code. In the body of your request, please provide enough information for us to determine if this applies to you. You need to attest to the fact that you are a California resident and provide a current California address for our response. Please note that we will not accept requests via the telephone, mail, or by facsimile, and we are not responsible for notices that are not labeled or sent properly, or that do not have complete information.

As of the Effective Date listed above, there is no commonly accepted response for Do Not Track signals initiated by browsers. Therefore, we do not respond to such signals or to other mechanisms that provide the ability to exercise choice regarding the collection of personally identifiable information regarding your online activities over time and across third party websites or online services.

We use administrative, technical, and physical security designed to safeguard personal information in our possession, but we cannot guarantee the security of the information that we collect and store. If you believe that information about you has been subject to unauthorized disclosure, please let us know by emailing support@voytravel.com. It is your responsibility to make sure that your personal information is accurate and that your password(s) and account registration information are secure and not shared with third-parties.

Voy does not knowingly collect personally identifiable information online directly from children under the age of 13. However, due to the nature of our services, Voy may collect information – including personal information – about children under the age of 13 (from a parent or legal guardian), such as that required to make travel arrangements, or as otherwise necessary for Voy to provide its products, services, or support.

If you learn that your child has provided us with personal information online without your knowledge, you may contact us via the contact information indicated elsewhere in this Policy and request that we delete this information from our records.

From time to time, we may update this Policy. When we make material changes to this Notice, we will update this web page and change the Effective Date listed above. You agree that we may notify you about material changes in the way we treat personal information by placing a notice on the Site. You should check the Site frequently for updates.